1. Access to GP Services

    Report -

    We received intelligence through engagement activities and our Information & Signposting service that people were experiencing difficulties in making appointments at their GP surgeries.

  2. Aapna Services

    Report -

    We visited Aapna Services in Middlesbrough on Monday 26 February 2018 to speak to a ladies group who currently meet three times a week.

  3. James Cook University Hospital - Ward 12 Enter and View

    Report -

    We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England.

  4. Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital

    Report -

    The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service.

  5. Evaluation of Patient Experience at the South Tees Access & Response (STAR) Scheme

    Report -

    The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.

  6. A Focus on Hearing Loss

    Report -

    During August 2017 we received information from Middlesbrough Deaf Centre, highlighting issues affecting some of their service users in accessing various health and social care services.

  7. NHS 111 Service Feedback

    Report -

    We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views.

  8. Patient Experience of Outpatient Services at The James Cook University Hospital

    Report -

    Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work.

  9. Shaping Mental Health Services Together

    Report -

    We hosted an event on Wednesday 16 March in collaboration with North East Together and Voices for Choices. The main purpose of the event was to gather views and experiences of those who access mental health services in the locality.

  10. 'Your Experience' Survey of Local Hospitals

    Report -

    We asked 41 patients from Redcar Primary Care Hospital and James Cook University Hospital about their experiences of appointments.

  11. Code of Conduct

    Report -

    This Code of Conduct provides guidance on the responsibilities and conduct expected from our Partnership Board Members.

  12. Communication Strategy

    Report -

    Our Communication Strategy outlines how we will engage and communicate effectively with our stakeholders and communities.

  13. Terms of Reference - Revised June 2023

    Report -

    This refers to a range of protocols, supporting working arrangements, detailed in appropriate policies and frameworks. In the event of any inconsistency, contradiction or disagreement on the Governance arrangements, these Terms will prevail.

  14. NHS Long Term Plan Engagement

    Report -

    At a time of increasing pressure on NHS services and financial budgets, this research highlights how people want to be more involved in the management of their care and to make joint decisions with professionals.

  15. NHS Long Term Plan Focus Group: Aapna Services

    Report -

    We held a focus group to discuss the NHS Long Term Plan at Aapna Services, a registered charity working closely with people from ethnic minority backgrounds who are socially excluded on the grounds of their ethnicity, religion, belief or creed.

  16. Evaluation of the Audiology Department at James Cook University Hospital

    Report -

    We conducted an Enter & View at the Audiology Department at James Cook University Hospital to see how patients with hearing loss are supported.

  17. Patient and Carer Experience of Cancer Care and Support

    Report -

    Discussion with Macmillan Involvement Workers confirmed that the growth in cancer survivorship in recent years has led to an increase in the number of people requiring follow-up care.

  18. Dental Health Care Access for the Disabled & Infirm

    Report -

    Based on patient experience received regarding access issues to dental care for people with mobility problems, we attended the NHS England Call to Action Event where one of the objectives for discussion was Access.

  19. GP Practice Visits

    Report -

    During September 2017 we visited 41 GP Practices across South Tees.We provided them with our new contact details and information leaflets, anticipating that this information would be displayed throughout every practice in the area.

  20. Investigating Domiciliary Care

    Report -

    We received a number of comments and concerns from the public regarding domiciliary care provision at an event. We responded to this by carrying out further work to gather feedback of domiciliary care services to identify if they were meeting needs.

  21. Patient Awareness of Urgent Care and Out of Hours Services

    Report -

    This report seeks to evaluate patient and public awareness of urgent care and out of hours services within South Tees and to determine if people are aware of alternative pathways available to them.

  22. Patient Feedback on Specialist Stroke Rehabilitation

    Report -

    Stroke rehabilitation was highlighted as a priority area for South Tees Clinical Commissioning Group through its IMProVE programme (Integrated Management and Proactive Care for the Vulnerable and Elderly).

  23. People's Experiences of Living with Dementia in Redcar and Cleveland

    Report -

    We carried out engagement activities with people living with dementia and their carers to gather their views and experiences.

  24. Young People's Involvement in the Development of Redcar & Cleveland School Nursing Service

    Report -

    We met with the Health Visiting and School Nursing Service Manager and the School Nursing Professional Lead to discuss the best ways of involving young people in the development of the School Nursing Service.

  25. Engagement with Young People on Sexual Health Services

    Report -

    We met with Tees Valley Public Health Services and agreed that we would gather views of young people on current sexual health services, if there were any barriers to them using sexual health services and how they would like services to be delivered.

  26. Strengthening Voices

    Report -

    We held our annual event on Thursday 7 July 2016 at Redcar & Cleveland Leisure and Community Heart, presenting our annual report and gathering opinions from members of the public.

  27. GP Surgery Feedback: Woodside Surgery, Loftus

    Report -

    We received intelligence suggesting that there was an issue with the appointment system at Woodside Surgery. Following on from this we carried out engagement work to see if other people had similar experiences.

  28. Young People's Survey on Health Services

    Report -

    Following previous findings, we decided to launch a survey to find out which health and social care services young people found difficult to access.

  29. Healthwatch Redcar and Cleveland Complaints Policy

    Report -

    Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

  30. NHS Long Term Plan Focus Group: Regional Refugee Forum (NE)

    Report -

    This focus group was held at Newport Hub with members of the Regional Refugee Forum’s Health Working Group. All members of the group were either going or had been through the asylum seeker application process.

  31. NHS Long Term Plan Focus Group: Special Education Needs & Disabilities

    Report -

    We established links with two different community groups that engage with parents and carers of Special Educational Needs and Disability (SEND) children and young people, and invited them to attend focus groups.

  32. Response to Core Capabilities Framework for Supporting Autistic People Consultation

    Report -

    A new Autism Core Capabilities Framework is being developed to provide workforce training programmes aimed at improving the lives of children, young people and adults with autism.