Investigating Domiciliary Care

We received a number of comments and concerns from the public regarding domiciliary care provision at an event. We responded to this by carrying out further work to gather feedback of domiciliary care services to identify if they were meeting needs.

Summary

At the time, Redcar and Cleveland Borough Council were in the process of recommissioning homecare services and welcomed the opportunity to receive feedback from service users regarding current service provision.

We developed a questionnaire to be completed by individuals who received domiciliary care, their family members or carers. The questionnaire consisted of a number of questions asking people about all aspects of their home care. The questions were focussed around consistency, professionalism, level of service provided and overall quality of care. One of our aims was to identify if carers arrived on time and stayed for the full duration of the allocated time. The questionnaire also asked individuals if the service was meeting their needs and if not, what improvements could be suggested.

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If you need this report in a different format, please get in touch:

general@healthwatchsouthtees.org.uk 

01642 955605

Investigating Domiciliary Care

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