1. Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.
  2. Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.
  3. Report -

    We received intelligence through engagement activities and our Information & Signposting service that people were experiencing difficulties in making appointments at their GP surgeries.
  4. Report -

    We visited Aapna Services in Middlesbrough on Monday 26 February 2018 to speak to a ladies group who currently meet three times a week.
  5. Report -

    We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England.
  6. Report -

    The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service.
  7. Report -

    The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.
  8. Report -

    During August 2017 we received information from Middlesbrough Deaf Centre, highlighting issues affecting some of their service users in accessing various health and social care services.
  9. Report -

    We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views.
  10. Report -

    Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work.
  11. Report -

    We hosted an event on Wednesday 16 March in collaboration with North East Together and Voices for Choices. The main purpose of the event was to gather views and experiences of those who access mental health services in the locality.
  12. Report -

    We asked 41 patients from Redcar Primary Care Hospital and James Cook University Hospital about their experiences of appointments.
  13. News -

    We want to say a huge thank you to everyone who has shared their feedback with us about the local implementation of the NHS Long Term Plan.
  14. Blog -

    Read about our volunteers' current engagement work, and how they help us.
  15. Report -

    This Code of Conduct provides guidance on the responsibilities and conduct expected from our Partnership Board Members.
  16. Report -

    Our Communication Strategy outlines how we will engage and communicate effectively with our stakeholders and communities.
  17. Report -

    This refers to a range of protocols, supporting working arrangements, detailed in appropriate policies and frameworks. In the event of any inconsistency, contradiction or disagreement on the Governance arrangements, these Terms will prevail.
  18. News -

    The General Medical Council would like to get your thoughts on proposed changes to how doctors collect and reflect on patient feedback.
  19. Report -

    At a time of increasing pressure on NHS services and financial budgets, this research highlights how people want to be more involved in the management of their care and to make joint decisions with professionals.
  20. News -

    Thousands of people in the North East and North Yorkshire have had a say on the future of NHS services in their communities in the Healthwatch #WhatWouldYouDo campaign.
  21. Report -

    We held a focus group to discuss the NHS Long Term Plan at Aapna Services, a registered charity working closely with people from ethnic minority backgrounds who are socially excluded on the grounds of their ethnicity, religion, belief or creed.
  22. Report -

    We conducted an Enter & View at the Audiology Department at James Cook University Hospital to see how patients with hearing loss are supported.
  23. Report -

    Discussion with Macmillan Involvement Workers confirmed that the growth in cancer survivorship in recent years has led to an increase in the number of people requiring follow-up care.
  24. Report -

    Based on patient experience received regarding access issues to dental care for people with mobility problems, we attended the NHS England Call to Action Event where one of the objectives for discussion was Access.