Healthwatch Middlesbrough, Stockton-on-Tees and Redcar and Cleveland worked together to design a questionnaire to gather the views and experiences of the local community on using the NHS 111 service. In order to gather as much feedback as possible, the online questionnaire link was promoted via the Healthwatch websites, Facebook and Twitter pages and also sent out via email to all Healthwatch’s members.
A total of 51 questionnaires were completed, 76% of those completing it were female and there was an age range between 16 – 65+ years. This report contains feedback from respondents regarding:
- Why people had accessed the 111 service
- What they thought worked well
- What they thought could be improved