NHS 111 Service Feedback

We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views.
NHS 111 Service Feedback Report front cover


Healthwatch Middlesbrough, Stockton-on-Tees and Redcar and Cleveland worked together to design a questionnaire to gather the views and experiences of the local community on using the NHS 111 service. In order to gather as much feedback as possible, the online questionnaire link was promoted via the Healthwatch websites, Facebook and Twitter pages and also sent out via email to all Healthwatch’s members.

A total of 51 questionnaires were completed, 76% of those completing it were female and there was an age range between 16 – 65+ years. This report contains feedback from respondents regarding:

  • Why people had accessed the 111 service
  • What they thought worked well
  • What they thought could be improved


If you need this report in a different format, please get in touch:


01642 955605

NHS 111 Service Report