1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. Access to GP Services

    Report -

    We received intelligence through engagement activities and our Information & Signposting service that people were experiencing difficulties in making appointments at their GP surgeries.

  3. Evaluation of Patient Experience at the South Tees Access & Response (STAR) Scheme

    Report -

    The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.

  4. A Focus on Hearing Loss

    Report -

    During August 2017 we received information from Middlesbrough Deaf Centre, highlighting issues affecting some of their service users in accessing various health and social care services.

  5. Have Your Say on How Doctors Collect Patient Feedback

    News -

    The General Medical Council would like to get your thoughts on proposed changes to how doctors collect and reflect on patient feedback.

  6. GP Practice Visits

    Report -

    During September 2017 we visited 41 GP Practices across South Tees.We provided them with our new contact details and information leaflets, anticipating that this information would be displayed throughout every practice in the area.

  7. Patient Awareness of Urgent Care and Out of Hours Services

    Report -

    This report seeks to evaluate patient and public awareness of urgent care and out of hours services within South Tees and to determine if people are aware of alternative pathways available to them.

  8. GP Surgery Feedback: Woodside Surgery, Loftus

    Report -

    We received intelligence suggesting that there was an issue with the appointment system at Woodside Surgery. Following on from this we carried out engagement work to see if other people had similar experiences.

  9. Accessibility checklist for GP surgeries

    Advice and Information -

    Help make sure that your practice meets people’s accessibility requirements using this checklist from Healthwatch Slough.

  10. Share Your Experience of Arthritis Support

    News -

    We'd like to hear about your experiences of living with arthritis, to help improve services and celebrate those that work well.

  11. Help us share thanks to key workers who are working tirelessly to keep us safe!

    News -

    We'd like to ask anyone who wants to thank those who have helped them during the COVID-19 crisis to get in touch, and we'll share these messages across our platforms.

  12. How can a GP Practice raise awareness of caring roles?

    Report -

    This case study explores how a local GP Practice decided to be more proactive in identifying people on their register who were responsible for caring for others, because many of them don't identify as a carer.

  13. GP Access Cards

    News -

    Previously known as My Right to Healthcare, GP Access cards allow people who aren't registered with a GP practice, have no fixed address or identification to communicate their right to healthcare.

  14. Experiences of GP access, Ongoing Treatments and Wellbeing Throughout the Pandemic

    Report -

    In October 2020 we launched our GPs, Ongoing Treatments and Wellbeing survey.

  15. New Radio Adverts From CVFM

    News -

    Recently we have been working with Middlesbrough based radio station, Community Voice FM.

  16. What is a Community Champion?

    News -

    Community Champions are at the heart of Healthwatch - read on to find out why!

  17. Joint Board and Champions Meeting

    News -

    The Healthwatch Board and Community Champions come together for collaborative meeting.

  18. Jane Cousins - Primary Care Network (PCN) Social Prescriber Team Leader

    Blog -

    Delivering social prescribing for the residents of Redcar costal (Via GP referral)

  19. The STAR Awards 2022 - nominations closed

    News -

    Nominations for the 2022 STAR Awards are now closed*

  20. Handy contacts over the Festive period

    Advice and Information -

    Healthwatch South Tees is closed over the Christmas period between Friday 22 December 2023 and Tuesday 2 January 2024.

  21. Pharmacy opening times over Christmas

    News -

    We've compiled a list of opening times for pharmacies across South Tees this Christmas!

  22. Reasonable Adjustments in GP Practices - Your Views

    News -

    Healthwatch South Tees has made it a priority to collaborate with primary care and general practice (GP’s), to reduce barriers to access GPs for those requiring reasonable adjustments.

  23. Your Care, Your Way

    News -

    Healthwatch England have recently devised the 'Your Care, Your Way' campaign to highlight the importance of accessible information within health and social care.

  24. 2021 / 22 Annual Report. 'Championing What Matters to You'.

    News -

    A look back at all of the key work we have done over the last 12 months across South Tees.

  25. Julie Christie – Social Prescriber

    Blog -

    Julie Christie – Social Prescriber, Greater Middlesbrough Primary Care Network

  26. What is a GP referral and how can you get one?

    Advice and Information -

    When you need specialist NHS support, like hospital tests or treatment, you often need a referral from your GP first. Find out what this includes and what to expect.

  27. General Practice News

    News -

    General practice is a priority for Healthwatch South Tees (HWST) because a high number of people contact us about this area. We have a range of ongoing activities to support improvements in primary care.

  28. How to Register with a GP, or change GP Practice

    Advice and Information -

    Whether you would like to register with a GP, or to change practice it is not as difficult as you might think. We have lots of helpful advice and links:

  29. Perimenopause and Menopause

    Advice and Information -

    Information on Perimenopause and Menopause

  30. NHS faces its biggest week of strikes – what you need to know

    News -

    NHS health workers will be striking on four out of five days in the week beginning Monday 6 February – the most since industrial action got underway in December.

  31. £25 million for women's health hub expansion

    News -

    Women across the country to benefit from better access to care for essential services for menstrual problems, contraception, pelvic pain and menopause care.

  32. NHS prescription charges to increase by 3.2% from 1 April

    News -

    The Government has confirmed that NHS prescription charges will go up next month.
    Last April, the charges were frozen at 2021 levels.

  33. Healthwatch Redcar and Cleveland Engagement - Ravenscar Surgery

    Report -

    We received feedback through our information and signposting service regarding Ravenscar Surgery which included suggestions for updates to the website and improvements to the patient experience.

  34. Forget Me Not Cards – I wish I had known about them years ago

    Blog -

    Forget Me Not cards were designed to help people living with dementia, with learning difficulties or physical disabilities as well as those who are too poorly or frail to communicate their needs and preferences when they are in hospital.

  35. “I need to see a doctor!”

    News -

    Top tips for accessing your GP practice.
    We have worked in collaboration with a range of professionals to gather information raised by local people. We present the most common questions and answers in this document.

  36. Claire Balmforth – RNID Near You Co-ordinator

    Blog -

    I offer services to Deaf, hard of hearing and those seeking advice and guidance around possible hearing loss.

  37. Blood, Sweats and Tears Menopause Event

    News -

    We held our Blood, Sweats and Tears event on World Menopause Day 18 October 2023 at the Riverside Stadium, Middlesbrough.

  38. I need to see a doctor! Tees Valley Youthwatch Consultation with Young People’s Report

    Report -

    Tees Valley Youthwatch were asked to provide feedback on a Document that was produced by Healthwatch Middlesbrough and Healthwatch Redcar and Cleveland, called “I need to see a Doctor!”

  39. Share your feedback to improve care in your community

    News -

    ‘Share for Better Care’, a new campaign launched by Healthwatch, aims to help address health inequalities across England.