1. Registering with your GP: understanding your rights

    Advice and Information -

    People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register.

  2. Where can I go to get help for my health out of hours?

    Advice and Information -

    Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed.

  3. Do you need help getting to hospital?

    Advice and Information -

    Find out what support is available to help you travel to your hospital appointments

  4. Thinking about end of life care for you and your family

    Advice and Information -

    End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions.

  5. Accessibility checklist for GP surgeries

    Advice and Information -

    Help make sure that your practice meets people’s accessibility requirements using this checklist from Healthwatch Slough.

  6. Making a complaint about social care services – what should you expect?

    Advice and Information -

    Here we look at six things you should expect when making a complaint about social care services.

  7. Who are we? An accessible guide to Healthwatch

    Advice and Information -

    Find out how you can be supported by your local Healthwatch with these BSL videos and easy-to-read guides.

  8. #JustAsk: Information & Signposting

    Advice and Information -

    Got a health and social care query? Get in touch with us!

  9. Handy contacts over the Festive period

    Advice and Information -

    Healthwatch South Tees is closed over the Christmas period between Friday 22 December 2023 and Tuesday 2 January 2024.

  10. What is a GP referral and how can you get one?

    Advice and Information -

    When you need specialist NHS support, like hospital tests or treatment, you often need a referral from your GP first. Find out what this includes and what to expect.

  11. How to Register with a GP, or change GP Practice

    Advice and Information -

    Whether you would like to register with a GP, or to change practice it is not as difficult as you might think. We have lots of helpful advice and links:

  12. Strep A letter in 11 different languages

    Advice and Information -

    Information advice letter for parents on Strep A written in in Arabic, Bengali, Czech, Gujarati, Italian, Polish, Portuguese, Punjabi, Romanian, Ukrainian and Urdu.

  13. Perimenopause and Menopause

    Advice and Information -

    Information on Perimenopause and Menopause

  14. The Little Book of Anxiety

    Advice and Information -

    Please find attached a resource that has been developed by Durham Mental Wellbeing Alliance around anxiety for Mental Health Awareness Week – The Little Book of Anxiety

  15. NHSE Complaint Procedure

    Advice and Information -

    NHSE Complaints Procedure

  16. South Tees NHS Trust Patient Involvement

    Advice and Information -

    In January we held 3 workshops with members of the public to inform their new patient involvement strategy.

  17. Teeswide Safeguarding Adults Board

    Advice and Information -

    The Teeswide Safeguarding Adults Board (TSAB) is the statutory body that sets the strategic direction for safeguarding adults.

  18. Dentistry Information

    Advice and Information -

    Information about dentistry in Redcar and Cleveland.

  19. Deaf Awareness

    Advice and Information -

    How can you be more inclusive and Deaf Aware?

  20. Doctors of the World Website

    Advice and Information -

    In the UK, they run a clinic, adviceline, outreach services and advocacy programmes that provide medical care, information and practical support to excluded people such as destitute migrants, sex workers and people with no fixed address.

  21. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  22. 10 top tips to get the most out of your GP appointment

    Advice and Information -

    We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.

  23. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  24. 10 top tips to get the most out of your dental appointment

    Advice and Information -

    Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

  25. Access to GP Services

    Report -

    We received intelligence through engagement activities and our Information & Signposting service that people were experiencing difficulties in making appointments at their GP surgeries.

  26. Aapna Services

    Report -

    We visited Aapna Services in Middlesbrough on Monday 26 February 2018 to speak to a ladies group who currently meet three times a week.

  27. James Cook University Hospital - Ward 12 Enter and View

    Report -

    We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England.

  28. Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital

    Report -

    The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service.

  29. Evaluation of Patient Experience at the South Tees Access & Response (STAR) Scheme

    Report -

    The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.

  30. A Focus on Hearing Loss

    Report -

    During August 2017 we received information from Middlesbrough Deaf Centre, highlighting issues affecting some of their service users in accessing various health and social care services.

  31. NHS 111 Service Feedback

    Report -

    We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views.

  32. Patient Experience of Outpatient Services at The James Cook University Hospital

    Report -

    Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work.

  33. Shaping Mental Health Services Together

    Report -

    We hosted an event on Wednesday 16 March in collaboration with North East Together and Voices for Choices. The main purpose of the event was to gather views and experiences of those who access mental health services in the locality.

  34. 'Your Experience' Survey of Local Hospitals

    Report -

    We asked 41 patients from Redcar Primary Care Hospital and James Cook University Hospital about their experiences of appointments.

  35. Code of Conduct

    Report -

    This Code of Conduct provides guidance on the responsibilities and conduct expected from our Partnership Board Members.

  36. Communication Strategy

    Report -

    Our Communication Strategy outlines how we will engage and communicate effectively with our stakeholders and communities.

  37. Terms of Reference - Revised June 2023

    Report -

    This refers to a range of protocols, supporting working arrangements, detailed in appropriate policies and frameworks. In the event of any inconsistency, contradiction or disagreement on the Governance arrangements, these Terms will prevail.