NHSE Complaint Procedure

Healthwatch teams across the North East and North Cumbria began a coordinated awareness campaign in October 2025 to support the rollout of the Primary Care Access Recovery Programme (PCARP). This initiative, funded by the ICB, aims to improve public understanding and use of key NHS services that offer faster, more convenient access to care.

A new survey has been launched to gather feedback on three NHS services designed to help people access care more quickly and conveniently.

The NHS App gives you a simple and secure way to access a range of NHS services.

You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England.