We hosted an event on Wednesday 16 March in collaboration with North East Together and Voices for Choices. The main purpose of the event was to gather views and experiences of those who access mental health services in the locality.
Stroke rehabilitation was highlighted as a priority area for South Tees Clinical Commissioning Group through its IMProVE programme (Integrated Management and Proactive Care for the Vulnerable and Elderly).
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.
We received intelligence suggesting that there was an issue with the appointment system at Woodside Surgery. Following on from this we carried out engagement work to see if other people had similar experiences.
We met with Tees Valley Public Health Services and agreed that we would gather views of young people on current sexual health services, if there were any barriers to them using sexual health services and how they would like services to be delivered.
We received intelligence through engagement activities and our Information & Signposting service that people were experiencing difficulties in making appointments at their GP surgeries.
We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England.
Discussion with Macmillan Involvement Workers confirmed that the growth in cancer survivorship in recent years has led to an increase in the number of people requiring follow-up care.
Based on patient experience received regarding access issues to dental care for people with mobility problems, we attended the NHS England Call to Action Event where one of the objectives for discussion was Access.