News and reports

Read about our volunteers' current engagement work, and how they help us.

We want to say a huge thank you to everyone who has shared their feedback with us about the local implementation of the NHS Long Term Plan.

This focus group was held at Newport Hub with members of the Regional Refugee Forum’s Health Working Group. All members of the group were either going or had been through the asylum seeker application process.

We established links with two different community groups that engage with parents and carers of Special Educational Needs and Disability (SEND) children and young people, and invited them to attend focus groups.

We held a focus group to discuss the NHS Long Term Plan at Aapna Services, a registered charity working closely with people from ethnic minority backgrounds who are socially excluded on the grounds of their ethnicity, religion, belief or creed.

We conducted an Enter & View at the Audiology Department at James Cook University Hospital to see how patients with hearing loss are supported.

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

We asked 41 patients from Redcar Primary Care Hospital and James Cook University Hospital about their experiences of appointments.

We carried out engagement activities with people living with dementia and their carers to gather their views and experiences.

We visited Aapna Services in Middlesbrough on Monday 26 February 2018 to speak to a ladies group who currently meet three times a week.

During August 2017 we received information from Middlesbrough Deaf Centre, highlighting issues affecting some of their service users in accessing various health and social care services.

This refers to a range of protocols, supporting working arrangements, detailed in appropriate policies and frameworks. In the event of any inconsistency, contradiction or disagreement on the Governance arrangements, these Terms will prevail.