We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England.
Discussion with Macmillan Involvement Workers confirmed that the growth in cancer survivorship in recent years has led to an increase in the number of people requiring follow-up care.
Based on patient experience received regarding access issues to dental care for people with mobility problems, we attended the NHS England Call to Action Event where one of the objectives for discussion was Access.