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We received a number of comments and concerns from the public regarding domiciliary care provision at an event. We responded to this by carrying out further work to gather feedback of domiciliary care services to identify if they were meeting needs. -
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We met with the Health Visiting and School Nursing Service Manager and the School Nursing Professional Lead to discuss the best ways of involving young people in the development of the School Nursing Service. -
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This report seeks to evaluate patient and public awareness of urgent care and out of hours services within South Tees and to determine if people are aware of alternative pathways available to them. -
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The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service. -
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A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
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The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
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Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work. -
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During September 2017 we visited 41 GP Practices across South Tees.We provided them with our new contact details and information leaflets, anticipating that this information would be displayed throughout every practice in the area. -
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This Code of Conduct provides guidance on the responsibilities and conduct expected from our Partnership Board Members. -
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Our Communication Strategy outlines how we will engage and communicate effectively with our stakeholders and communities. -
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This refers to a range of protocols, supporting working arrangements, detailed in appropriate policies and frameworks. In the event of any inconsistency, contradiction or disagreement on the Governance arrangements, these Terms will prevail. -
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During August 2017 we received information from Middlesbrough Deaf Centre, highlighting issues affecting some of their service users in accessing various health and social care services. -
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We visited Aapna Services in Middlesbrough on Monday 26 February 2018 to speak to a ladies group who currently meet three times a week. -
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We carried out engagement activities with people living with dementia and their carers to gather their views and experiences. -
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These terms and conditions tell you how this Healthwatch website is managed and how you are protected when you are using our site.If you do not agree with these terms, you should leave the site immediately. -
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We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs. -
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We use cookies on our website to make your experience as easy and simple as possible. -
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This Privacy Statement sets our data processing practices carried. We retain and use personal data (information that relates to and identifies living people) to help us carry out our role as the independent champion for people who use health and social care services. -
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Find out more about our role in the South Tees area...
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Take a look at our upcoming events or check out our selection of health and care awareness events you can support. -
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Find out about more about how we can help you access the support you need to live well. -
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People want health and care that works for them. Our job is to help make this happen, but we need to hear from you to understand what matters. Whether you have a couple of minutes to spare, or can commit to something longer, there are plenty of ways to get involved.
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Our Board works to ensure that we are fulfilling our legal and statutory obligations. You can find out more about our Board below. -
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Volunteers play a vital role in helping people have their say on health and care. Volunteering with Healthwatch can help you develop skills, gain experience and make a difference to your community. -
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There are lots of different ways you can get involved as a Healthwatch volunteer, from speaking to people about their experiences of health and social care to using your skills to support your local Healthwatch office. -
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Take a look at our practical resources to help you make a complaint about NHS health and social care services. -
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You have the power to help make change happen. It Starts With You. -
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If you can't find the right support, Healthwatch is here for you. In times of worry or stress, we can be there to find you the best place to go for help, whether it's finding an NHS dentist, how to make a complaint or where to go for extra support. Find out more in our video below. -
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We're here to find out matters to you and to help make sure your views shape the support you need. -
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We asked 41 patients from Redcar Primary Care Hospital and James Cook University Hospital about their experiences of appointments.