1. Investigating Domiciliary Care

    Report -

    We received a number of comments and concerns from the public regarding domiciliary care provision at an event. We responded to this by carrying out further work to gather feedback of domiciliary care services to identify if they were meeting needs.

  2. Young People's Involvement in the Development of Redcar & Cleveland School Nursing Service

    Report -

    We met with the Health Visiting and School Nursing Service Manager and the School Nursing Professional Lead to discuss the best ways of involving young people in the development of the School Nursing Service.

  3. Patient Awareness of Urgent Care and Out of Hours Services

    Report -

    This report seeks to evaluate patient and public awareness of urgent care and out of hours services within South Tees and to determine if people are aware of alternative pathways available to them.

  4. Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital

    Report -

    The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service.

  5. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  6. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  7. Patient Experience of Outpatient Services at The James Cook University Hospital

    Report -

    Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work.

  8. GP Practice Visits

    Report -

    During September 2017 we visited 41 GP Practices across South Tees.We provided them with our new contact details and information leaflets, anticipating that this information would be displayed throughout every practice in the area.