1. James Cook University Hospital - Ward 12 Enter and View

    Report -

    We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England.

  2. Evaluation of Patient Experience at the South Tees Access & Response (STAR) Scheme

    Report -

    The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.

  3. A Focus on Hearing Loss

    Report -

    During August 2017 we received information from Middlesbrough Deaf Centre, highlighting issues affecting some of their service users in accessing various health and social care services.

  4. NHS 111 Service Feedback

    Report -

    We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views.

  5. Patient Experience of Outpatient Services at The James Cook University Hospital

    Report -

    Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work.

  6. 'Your Experience' Survey of Local Hospitals

    Report -

    We asked 41 patients from Redcar Primary Care Hospital and James Cook University Hospital about their experiences of appointments.

  7. NHS Long Term Plan Engagement

    Report -

    At a time of increasing pressure on NHS services and financial budgets, this research highlights how people want to be more involved in the management of their care and to make joint decisions with professionals.

  8. Evaluation of the Audiology Department at James Cook University Hospital

    Report -

    We conducted an Enter & View at the Audiology Department at James Cook University Hospital to see how patients with hearing loss are supported.

  9. Patient and Carer Experience of Cancer Care and Support

    Report -

    Discussion with Macmillan Involvement Workers confirmed that the growth in cancer survivorship in recent years has led to an increase in the number of people requiring follow-up care.

  10. Dental Health Care Access for the Disabled & Infirm

    Report -

    Based on patient experience received regarding access issues to dental care for people with mobility problems, we attended the NHS England Call to Action Event where one of the objectives for discussion was Access.

  11. Investigating Domiciliary Care

    Report -

    We received a number of comments and concerns from the public regarding domiciliary care provision at an event. We responded to this by carrying out further work to gather feedback of domiciliary care services to identify if they were meeting needs.

  12. Young People's Involvement in the Development of Redcar & Cleveland School Nursing Service

    Report -

    We met with the Health Visiting and School Nursing Service Manager and the School Nursing Professional Lead to discuss the best ways of involving young people in the development of the School Nursing Service.

  13. Engagement with Young People on Sexual Health Services

    Report -

    We met with Tees Valley Public Health Services and agreed that we would gather views of young people on current sexual health services, if there were any barriers to them using sexual health services and how they would like services to be delivered.

  14. Young People's Survey on Health Services

    Report -

    Following previous findings, we decided to launch a survey to find out which health and social care services young people found difficult to access.

  15. NHS Long Term Plan Focus Group: Regional Refugee Forum (NE)

    Report -

    This focus group was held at Newport Hub with members of the Regional Refugee Forum’s Health Working Group. All members of the group were either going or had been through the asylum seeker application process.

  16. Response to Core Capabilities Framework for Supporting Autistic People Consultation

    Report -

    A new Autism Core Capabilities Framework is being developed to provide workforce training programmes aimed at improving the lives of children, young people and adults with autism.

  17. NHS Long Term Plan - Local Engagement Report

    Report -

    At a time of increasing pressure on NHS services and financial budgets, this research highlights how people want to be more involved in the management of their care and to make joint decisions with professionals.

  18. "Get on with it": Exploring Arthritis Experiences of the Over 50s across South Tees

    Report -

    As arthritis was recognised as a common condition among those aged over 50 across South Tees, we decided to take a closer look into arthritis care experiences.

  19. How can a GP Practice raise awareness of caring roles?

    Report -

    This case study explores how a local GP Practice decided to be more proactive in identifying people on their register who were responsible for caring for others, because many of them don't identify as a carer.

  20. Experiences of Lockdown Across South Tees

    Report -

    We wanted to gather local people’s experiences of lockdown, particularly when accessing and using health, social care and community support services.

  21. Collaborative Dentistry Report - North East Healthwatch Teams

    Report -

    At the end of 2021, Healthwatch teams across the North East worked collaboratively to gain feedback from the general public about their experiences of local dentistry.

  22. Tees Valley Non-Complex Adult Hearing Services Review

    Report -

    A South Tees Focus

  23. Healthwatch Redcar and Cleveland Engagement - Ravenscar Surgery

    Report -

    We received feedback through our information and signposting service regarding Ravenscar Surgery which included suggestions for updates to the website and improvements to the patient experience.

  24. Youthwatch - Insight into Youth Sexual Health Report

    Report -

    Report from Youth Focus North East about the insight into youth sexual health - November 2023

  25. I need to see a doctor! Tees Valley Youthwatch Consultation with Young People’s Report

    Report -

    Tees Valley Youthwatch were asked to provide feedback on a Document that was produced by Healthwatch Middlesbrough and Healthwatch Redcar and Cleveland, called “I need to see a Doctor!”

  26. Women's Health Report

    Report -

    This report highlights all of the work we have carried out so far.

    It includes feedback from our menopause event, responses from consultation surveys and identifies improvements to support services that are required locally which would improve experiences.