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Advice and Information -
Health issues unfortunately don't leave us alone at the weekend and people are often in need of medical assistance out of hours. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Report -
We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England. -
Report -
The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access. -
Report -
During August 2017 we received information from Middlesbrough Deaf Centre, highlighting issues affecting some of their service users in accessing various health and social care services. -
Report -
We regularly attend the North East Ambulance Service Healthwatch Forum. At a previous meeting, we were informed that the next meeting would focus on the 111 service and that this would involve a discussion and opportunity to feed back local views. -
Report -
Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work. -
Report -
We asked 41 patients from Redcar Primary Care Hospital and James Cook University Hospital about their experiences of appointments. -
News -
The General Medical Council would like to get your thoughts on proposed changes to how doctors collect and reflect on patient feedback. -
Report -
At a time of increasing pressure on NHS services and financial budgets, this research highlights how people want to be more involved in the management of their care and to make joint decisions with professionals. -
Report -
We conducted an Enter & View at the Audiology Department at James Cook University Hospital to see how patients with hearing loss are supported. -
Report -
Discussion with Macmillan Involvement Workers confirmed that the growth in cancer survivorship in recent years has led to an increase in the number of people requiring follow-up care. -
Report -
Based on patient experience received regarding access issues to dental care for people with mobility problems, we attended the NHS England Call to Action Event where one of the objectives for discussion was Access. -
Report -
We received a number of comments and concerns from the public regarding domiciliary care provision at an event. We responded to this by carrying out further work to gather feedback of domiciliary care services to identify if they were meeting needs. -
Report -
We met with the Health Visiting and School Nursing Service Manager and the School Nursing Professional Lead to discuss the best ways of involving young people in the development of the School Nursing Service. -
Report -
We met with Tees Valley Public Health Services and agreed that we would gather views of young people on current sexual health services, if there were any barriers to them using sexual health services and how they would like services to be delivered. -
Report -
Following previous findings, we decided to launch a survey to find out which health and social care services young people found difficult to access. -
Advice and Information -
Find out what support is available to help you travel to your hospital appointments -
Advice and Information -
End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions. -
News -
Find out about the Local Offer in Redcar and Cleveland, and how it can support young people with special educational needs and disabilities. -
Report -
This focus group was held at Newport Hub with members of the Regional Refugee Forum’s Health Working Group. All members of the group were either going or had been through the asylum seeker application process. -
Report -
A new Autism Core Capabilities Framework is being developed to provide workforce training programmes aimed at improving the lives of children, young people and adults with autism. -
Report -
At a time of increasing pressure on NHS services and financial budgets, this research highlights how people want to be more involved in the management of their care and to make joint decisions with professionals. -
News -
We'd like to hear about your experiences of living with arthritis, to help improve services and celebrate those that work well. -
News -
NHS leaders across the North East and North Cumbria are encouraging people to get involved in a series of engagement roadshows taking place this autumn. -
News -
We'd like you to share your views and experiences by completing a short survey. -
News -
We are currently gathering views on a range of health and social care topics. -
News -
We all value the NHS, so let’s make it even better this year! Tell us about your experiences of health and social care, and the changes that you would like to see made locally, in our online survey. -
News -
CQC’s new #DeclareYourCare campaign encourages people to speak up about their experiences of care – both good and bad - which is essential for helping health and social care services learn and improve the quality of care. -
News -
THE children’s critical care unit at The James Cook University Hospital in Middlesbrough has become one of the first units of its kind in the country to be independently commissioned to provide high dependency care. -
Report -
As arthritis was recognised as a common condition among those aged over 50 across South Tees, we decided to take a closer look into arthritis care experiences. -
Report -
This case study explores how a local GP Practice decided to be more proactive in identifying people on their register who were responsible for caring for others, because many of them don't identify as a carer.