1. Access to GP Services

    Report -

    We received intelligence through engagement activities and our Information & Signposting service that people were experiencing difficulties in making appointments at their GP surgeries.

  2. Evaluation of Patient Experience at the South Tees Access & Response (STAR) Scheme

    Report -

    The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.

  3. A Focus on Hearing Loss

    Report -

    During August 2017 we received information from Middlesbrough Deaf Centre, highlighting issues affecting some of their service users in accessing various health and social care services.

  4. GP Practice Visits

    Report -

    During September 2017 we visited 41 GP Practices across South Tees.We provided them with our new contact details and information leaflets, anticipating that this information would be displayed throughout every practice in the area.

  5. Patient Awareness of Urgent Care and Out of Hours Services

    Report -

    This report seeks to evaluate patient and public awareness of urgent care and out of hours services within South Tees and to determine if people are aware of alternative pathways available to them.

  6. GP Surgery Feedback: Woodside Surgery, Loftus

    Report -

    We received intelligence suggesting that there was an issue with the appointment system at Woodside Surgery. Following on from this we carried out engagement work to see if other people had similar experiences.

  7. How can a GP Practice raise awareness of caring roles?

    Report -

    This case study explores how a local GP Practice decided to be more proactive in identifying people on their register who were responsible for caring for others, because many of them don't identify as a carer.

  8. Experiences of GP access, Ongoing Treatments and Wellbeing Throughout the Pandemic

    Report -

    In October 2020 we launched our GPs, Ongoing Treatments and Wellbeing survey.

  9. Healthwatch Redcar and Cleveland Engagement - Ravenscar Surgery

    Report -

    We received feedback through our information and signposting service regarding Ravenscar Surgery which included suggestions for updates to the website and improvements to the patient experience.

  10. I need to see a doctor! Tees Valley Youthwatch Consultation with Young People’s Report

    Report -

    Tees Valley Youthwatch were asked to provide feedback on a Document that was produced by Healthwatch Middlesbrough and Healthwatch Redcar and Cleveland, called “I need to see a Doctor!”

  11. Women's Health Report

    Report -

    This report highlights all of the work we have carried out so far.

    It includes feedback from our menopause event, responses from consultation surveys and identifies improvements to support services that are required locally which would improve experiences.

  12. GP Resource Evaluation

    Report -

    In August 2023 we produced our GP Resource in collaboration with a range of professionals in response to the most common questions we heard from local people. We also wanted to raise awareness of the changes that are now in place in GP practice teams, to help people understand how to make the most of the range of options available from this service.

    Following the launch, we received many positive comments from health care professionals. We wanted to find out if our GP resource was helpful to local people as well as professionals. With this purpose, we carried out a number of engagement activities in order to collect evidence of the impact of the resource on local people.