Access to GP Services

Report - 1 April 2015

We received intelligence through engagement activities and our Information & Signposting service that people were experiencing difficulties in making appointments at their GP surgeries.

Summary

Of those questioned, 129 (67%) thought it was easy to make an appointment. Of the 64 (33%) that did not find it easy, 62  gave further comments as to why they felt it was not.

The main themes from these comments are:-

  • Lack of availability of GPs
  • Difficulty in telephoning the practice, ie delays in the phone being answered or being put on hold for a long time.
  • No available appointments
  • Being offered a telephone consultation first to see if you actually need an appointment
  • Limited availability of early or late evening appointments for working people

Downloads

You can download our report and recommendations on access to local GP services, as well as a response we received from NHS England.

If you need this report in a different format, please get in touch:

general@healthwatchsouthtees.org.uk 

01642 955605

Access to GP Services Report
Download (PDF 618 KB)
CCG Response to Access to GP Services Report
Download (PDF 172 KB)

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