Patient Experience of Outpatient Services at The James Cook University Hospital
Outpatient services have been identified as a priority for NHS South Tees Clinical Commissioning Group. We were approached by NHS South Tees Clinical Commissioning Group to support them to complete this piece of work.
1 September 2017
Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital
The Eye Clinic Liaison Officer (ECLO) service at James Cook University Hospital provides support to people with sight loss. The aim of this work was to gather the views of service users to evaluate the benefits and impact of the service.
1 June 2017
Young People's Involvement in the Development of Redcar & Cleveland School Nursing Service
We met with the Health Visiting and School Nursing Service Manager and the School Nursing Professional Lead to discuss the best ways of involving young people in the development of the School Nursing Service.
22 May 2017
Investigating Domiciliary Care
We received a number of comments and concerns from the public regarding domiciliary care provision at an event. We responded to this by carrying out further work to gather feedback of domiciliary care services to identify if they were meeting needs.
1 January 2017
Evaluation of Patient Experience at the South Tees Access & Response (STAR) Scheme
The STAR pilot extends evening and weekend opening times for patients from 6.30pm to 9.30pm Monday to Friday and 8am to 8pm on weekends and bank holidays to ensure patients get the right care, first time through a single point of access.
1 August 2016