Getting your voice heard:
- Gathering the views of local people, patients, service users, carers and interested groups and making their view about health and social care services and support views known.
- Involving local people in the scrutiny, commissioning and provision of local health and social care services.
- Providing information and signposting about health and care services to support local people to make the best possible choices about their care and support.
- Supporting people who wish to complain about these services.
Ensuring local people can influence how services are planned and delivered locally:
- Healthwatch Middlesbrough has statutory representation on the Health & Wellbeing Board and will represent local people on other key Partnership Boards, Scrutiny Committees and Clinical Commissioning Groups by agreement.
- Healthwatch will also work closely with key local voluntary and community organisations, networks and forums and will develop collaborative links with GP & NHS Patient and Public Involvement Forums.
Enter & View:
- Enter and View is used by Healthwatch as a means of gathering evidence of patient experience in the preparation of reports.
- Enter and View uses selected, trained, DBS checked volunteers (Disclosure and Barring Service - previously known as CRB) to observe the provision of health and social care services locally. This involves talking to service users and carers directly to ask questions about the care they are receiving, so that a report for service providers can be produced based on this feedback.
- Visits take place on any premises where health and or social care services to adults are being provided.
Interim Decision-Making Policy:
There are three main requirements in terms of making relevant decisions:
1. Provision as to who may make such decisions
Work plan – The Development and Delivery Manager to make decisions as to what aspects of work can progress taking account of all relevant factors.
Local Healthwatch statutory responsibilities – The Leadership and Delivery Group will make decisions on the framework and implementation of all decisions connected to statutory responsibilities of local Healthwatch.
Contractual responsibilities – MVDA’s Chief Executive, in consultation with RCVDA’s Chief Executive, to be responsible for all decisions concerning contractual issues.
2. Provision for involving lay persons and volunteers in such decisions
Lay persons and volunteers deliver on the HWST priorities, acting as Enter and View Authorised Representatives, undertaking community engagement and capturing community intelligence and in the governance of local Healthwatch.
3. Provision for dealing with breaches of any procedure referred to in the two previous points
The breach of any decision made by HWST will be considered by the Leadership and Delivery Group (LDG). The process for breaches will be based on raising the issue with the Development and Delivery Manager who will gather all information and facts. A report will be prepared and distributed to the LDG for discussion and a decision taken by the LDG and 2 notified to stakeholders as appropriate. If the issue is not resolved by the LDG, it will escalate to MVDA’s Trustee Board to determine the appropriate action.
Healthwatch Redcar and Cleveland has a Healthwatch Network where representatives of service user, patient and carer groups and organisations can get involved, making their views heard.
Click here to view the Enter & View Policy and Procedure.
Click here to view the Interim Decision Making Policy.